Last Updated: September 1, 2025
1. Introduction
Welcome to Alps Royal Innsbruck. We are dedicated to providing premium airport and private transfer services defined by comfort, safety, punctuality, and complete discretion.
This Privacy Policy explains how Alps Royal Innsbruck (“we,” “us,” or “our”) collects, uses, protects, and manages your personal information when you visit our website, book our services, or contact us.
Your privacy is a fundamental part of our business. By using our services, you agree to the collection and use of your information in accordance with this Policy. We ensure that every journey with Alps Royal Innsbruck is seamless, reliable, and secure.
2. Information We Collect
To provide you with our professional transfer services, we may collect the following types of information:
Personal Identification Information
- Full name
- Email address
- Phone number
- Billing or service address
Booking & Travel Information
- Pickup and drop-off locations
- Dates and times of travel
- Flight numbers
- Number of passengers
- Special requests or notes related to your airport or private transfer
Payment Information
- We may collect payment-related information for booking purposes.
- All payments are securely processed through trusted third-party payment providers.
- We do not store full credit card information on our servers.
Technical Data When using our website, we may automatically collect:
- IP address
- Browser type
- Device type
- Pages viewed and browsing behavior
- Security logs
Communication Data Any communication with us—via phone, email, WhatsApp, or website forms—may be recorded to provide better customer support and service quality.
3. How We Use Your Information
Your information is used exclusively for service-related purposes, including:
To Provide and Manage Transfers
- Processing bookings
- Scheduling your pickup
- Assigning chauffeurs
- Ensuring accurate and punctual service
To Communicate With You
- Booking confirmations
- Travel updates
- Service reminders
- Responding to questions or special requests
To Process Payments
- Completing transactions for your transfer service
- Sending invoices or payment confirmations
To Improve Our Services
- Enhancing website usability
- Streamlining our booking process
- Optimizing the customer experience
For Safety and Security
- Preventing fraud
- Ensuring secure communication and data handling
Marketing (Optional)
- With your explicit consent, we may send occasional updates or special offers.
- You may opt out at any time.
4. Information Sharing & Disclosure
We respect your privacy and do not sell, rent, or trade your personal data.
Information may only be shared under the following circumstances:
With Trusted Chauffeurs & Service Providers We share only essential information (e.g., name, pickup details) required to complete your transfer. All partners are bound by confidentiality agreements.
Legal Requirements We may disclose information to comply with Austrian or EU law, court orders, or governmental requests.
Protecting Rights & Safety Information may be shared to:
- Prevent fraud
- Protect the rights and safety of Alps Royal Innsbruck and our clients
5. Data Security
We employ strict security measures to protect your personal data, including:
- SSL encrypted website communication
- Secured data storage
- Restricted internal access
- Regular safety and compliance checks
Although we take every precaution, no online system is fully risk-free. However, we are committed to the highest level of protection.
6. Cookies & Tracking Technologies
Our website may use cookies to:
- Improve user experience
- Analyze website performance
- Enhance booking functionality
You may disable cookies in your browser settings, although some website features may not function properly without them.
7. Your Rights (GDPR Compliant — EU / Austria)
As a resident of the European Union, you have the right to:
- Access your personal data
- Request corrections or updates
- Request deletion (“right to be forgotten”)
- Restrict processing
- Withdraw consent
- Request a copy of your information
- Object to certain uses of your data
To exercise these rights, please contact us at the information below.
8. Children’s Privacy
Our services are intended for adults. We do not knowingly collect data from individuals under the age of 18.
9. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated date at the top. We encourage you to review this Policy regularly.
10. Contact Us
If you have any questions regarding this Privacy Policy or how we handle your data, please reach out:
📍 Alps Royal Innsbruck Langstraße 14 6020 Innsbruck, Austria
📞 +43 664 1556660 📧 info@alpsroyal.com
Your comfort, safety, and privacy are our priority. Travel with confidence — travel with Alps Royal Innsbruck.
